No Chargebacks Policy
At Pasilobus, we are dedicated to delivering high-quality services and maintaining transparent, professional relationships with our clients. To ensure fairness and operational integrity, we enforce a no chargeback policy for all services and app subscriptions. By engaging with Pasilobus, you acknowledge and agree to this policy.
Why Chargebacks Are Not Accepted
- Non-Refundable Services and App Charges
- Custom Services: Our services require upfront investment in time, expertise, and resources. Once delivered, their value is fully provided, making refunds or chargebacks inappropriate.
- App Subscriptions: Charges for Pasilobus apps are essential for ongoing maintenance, updates, and support. Subscriptions are billed as agreed, with clear terms provided during signup.
- Transparent Terms
- All services and app subscriptions come with detailed terms, pricing, and deliverables, ensuring clarity and eliminating ambiguity.
- Resolution Opportunities
- We encourage open communication to resolve concerns promptly. Chargebacks bypass this process and create unnecessary disputes.
- Impact on Operations
- Chargebacks disrupt operations, affecting service quality for other merchants and creating unnecessary administrative burdens.
- Chargebacks disrupt operations, affecting service quality for other merchants and creating unnecessary administrative burdens.
App Charges Policy
- Subscriptions: Pasilobus apps operate on a subscription model, billed monthly or annually.
- No Refunds: Canceled subscriptions are non-refundable for the current billing cycle.
- Trial Periods: If provided, trial periods allow you to test apps thoroughly before subscribing. Charges become final once the trial ends.
Avoiding Chargeback Disputes
- Review Terms: Ensure you fully understand the scope, pricing, and billing details of services or app subscriptions.
- Utilize Trials: Take full advantage of trial periods to evaluate apps before committing.
- Communicate Early: If you encounter any issues, contact us promptly to resolve concerns directly.
- Avoid Filing Chargebacks: Filing a chargeback without prior communication violates our terms and disrupts the resolution process. Chargebacks should only be used as a last resort after all attempts to resolve the issue with us.
Consequences of Unwarranted Chargebacks
- Service Suspension: Services or app access may be suspended until the dispute is resolved.
- Termination: Repeated or unresolved chargebacks may lead to permanent termination of services.
- Legal Action: Fraudulent or malicious chargebacks may result in legal action to recover losses.
Conclusion
By using Pasilobus services or apps, you agree to this no chargeback policy and commit to resolving disputes through direct communication. This ensures a fair and efficient process, allowing us to continue delivering exceptional results for all clients.
While a no-chargeback policy discourages unnecessary disputes, it cannot legally prevent chargebacks. Pasilobus respects your legal rights and adheres to the rules of payment processors, but we aim to minimize disputes through transparency and robust resolution processes.
By maintaining clear communication and working with us to resolve concerns, you help foster a fair and professional relationship. For questions or assistance, contact us at support@pasilobus.com.