A memberships that grows & supports your store, every month

Running a successful Shopify store just got simpler. Our Premium Support Membership takes the hassle out of ongoing improvements—so you can focus on growth.

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What is included?

Search Engine Optimization

Fine-tune your store’s SEO to help customers find you easily through organic search. We’ll provide optimization tips, keyword guidance, and basic on-page adjustments.

Marketing strategy support

Get insights on campaigns and promotions. We’ll help identify opportunities to boost traffic, conversions, and repeat business—without heavy coding or custom development.

Technical support

Encountering small hiccups? We’re here to assist with minor theme fixes, alignment issues, or quick styling tweaks that keep your store running smoothly.

Growth & Strategy

Have a question about your store’s growth direction or want feedback on your product lineup? Receive personalized guidance to keep you moving forward.

Code and Store Upgrades

Need a quick fix? Get light adjustments to your store’s existing code—like refining button placements or improving formatting. Please note: This does not include large-scale development work or building custom features from scratch.

  • 🏝 Peace of Mind

  • 💰 Cost-Effective Solution

  • 🚀 Rapid Issue Resolution

  • ⚙️ Continuous Optimization

  • 💻 Access to Experts

  • 🛠 Scalability

Plans & Pricing

    Feature Starter Growth Advanced Plus
    For Businesses With < $500K annual revenue < $1M annual revenue < $5M annual revenue < $10M annual revenue
    Price $99 / mo $750 / mo $1,550 / mo $2,550 / mo
    Priority Support Line ✓ ✓ ✓ ✓
    Technical Support & Troubleshooting ✓ ✓ ✓ ✓
    Dedicated Customer Success Manager - ✓ ✓ ✓
    Strategy Discussions Email Only Bi-weekly (Availability) Bi-weekly (Availability) On-demand & Weekly (Availability)
    Onboarding & Training - - ✓ ✓
    Access to Premium Resources - - ✓ ✓
    Store Customization Assistance - - ✓ ✓
    Custom Apps & Extensions - - Reduced hourly rate Includes 10 hours per month, reduced rate for extra support
    Number of stores covered 1 1 2 5
    Response Time Guarantee < 48 hours < 24 hours < 24 hours < 6 hours
    Emergency Response - - - < 1 hour
    Call to Action Choose Starter Choose Growth Choose Premium Choose Plus Support

    Enterprise

    Do you have more than 5 stores and $10M revenue under Shopify Plus? Contact us for a customized Enterprise plan tailored to your business needs.

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    Frequently Asked Questions

    What types of fixes can I expect with this membership?

    All memberships include priority support and technical troubleshooting. Higher-tier plans like Growth, Plus, and Support Plus also offer dedicated customer success managers and assistance with store customization and custom apps.

    What’s not included in the Support Membership?

    Our memberships do not cover extensive custom development, fully custom themes, or complex integrations. For larger projects, please contact us to discuss a separate service or custom quote.

    Will you manage my entire marketing or SEO strategy?

    No, our support plans focus on technical support and store optimization. Comprehensive marketing or SEO management is not included.

    How often can I request help?

    All plans provide unlimited access to our support dashboard where you can submit issues at any time. The frequency of strategy calls varies by plan: Growth includes bi-weekly calls, Plus offers regular check-ins, and Support Plus provides on-demand and weekly strategy sessions.

    How is the monthly charge determined?

    Monthly charges are based on your store’s annual revenue. Starter is for businesses under $500K, Growth for under $1M, Plus for under $5M, and Support Plus for under $10M.

    What if my store's revenue changes?

    If your revenue exceeds your current plan's threshold, you can upgrade to a higher-tier plan. Conversely, if your revenue decreases, you can downgrade to better suit your needs. Please contact our support team to adjust your membership.

    Do your support plans include Shopify Plus-specific features such as checkout extensions development?

    Yes, our higher-tier plans like Support Plus and Enterprise include support for Shopify Plus-specific features, including checkout extensions and discount functions development. For advanced customizations and complex integrations, please contact us to discuss your specific needs and explore tailored solutions.

    Can I cancel my membership at any time?

    While we understand the importance of flexibility, our Support Membership requires a minimum commitment of six months. This commitment allows us to implement strategies and support initiatives that deliver meaningful, long-term results for your store. If you need to discuss your specific needs or circumstances, please reach out to our support team, and we’ll be happy to assist you.

    Do you offer a free trial or money-back guarantee?

    While we currently do not offer a free trial, we are committed to ensuring your satisfaction with our support plans. If you have any concerns or are unsure which plan best fits your needs, please contact our support team for a personalized consultation.

    Ready to Keep Your Store Running Smoothly?

    Sign up online today to start receiving expert monthly support and take the stress out of managing your store.