Why Refunds Are Not Offered

1. Custom and Non-Reversible Services
   • Many of our services involve custom work, such as app development, store optimization, and troubleshooting. Once the work is completed, its value has been fully delivered, making refunds inappropriate.
2. Subscription-Based Apps
   • Pasilobus apps operate on a subscription model, which ensures ongoing maintenance, updates, and support. Once a subscription period has begun, the associated charges are final and non-refundable.
3. Service Transparency
   • Before engaging in any service or subscribing to our apps, we provide clear terms, deliverables, and pricing. This transparency eliminates ambiguity and ensures you are fully informed before committing.
4. Resource Allocation
   • Our team allocates time and resources as soon as a service request or subscription is initiated. Refunds would undermine the planning and work already undertaken on your behalf.
     
     

1. Custom Services
   • Payments for custom services are non-refundable once work has commenced.
   • If a project is canceled by the client before work begins, a refund may be considered at Pasilobus’s discretion, minus any administrative fees.
2. App Subscriptions
   • Subscriptions are billed monthly or annually, as per your selection, and are non-refundable once the billing cycle starts.
   • Trial periods, if available, provide you with an opportunity to evaluate the app before committing.
3. No Partial Refunds
   • Pasilobus does not offer partial refunds for unused portions of services or subscriptions.
     
     

1. Open Communication
   • If you are dissatisfied with a service or app, we encourage you to contact us promptly. Our team is committed to addressing concerns and finding mutually agreeable solutions.
2. Support Periods
   • Many of our services include a post-delivery support period to resolve minor adjustments or concerns, ensuring your satisfaction.
3. Resolution Before Refund Requests
   • Refund requests will not be considered unless all reasonable efforts to resolve the issue directly with Pasilobus have been exhausted.
     
     

• Refunds may be issued at Pasilobus’s discretion in cases where:
  • A service could not be initiated due to circumstances beyond both parties' control.
  • Technical errors or double charges occur during the billing process.