Merchant Code of Conduct

At Pasilobus, we are committed to fostering a professional and respectful environment for all our merchants and team members. To ensure a positive and productive collaboration, we have established the following Code of Conduct for merchants utilizing our services.

Respect and Professionalism
  • Treat all Pasilobus team members with respect and courtesy in all communications, including emails, calls, and support tickets.
  • Maintain a professional tone when discussing issues, providing feedback, or requesting assistance.

Clear and Accurate Communication
  • Provide clear and accurate information about your requirements, issues, or feedback to help us deliver the best possible service.
  • Avoid using ambiguous language or withholding critical details that may delay resolution or project progress.

Timely Responses
  • Respond promptly to requests for information, approvals, or feedback to ensure the timely completion of your project or service.
  • Inform us in advance if you anticipate delays in providing required inputs.

Use of Services
  • Utilize Pasilobus services solely for legitimate business purposes in compliance with applicable laws and Shopify’s terms of service.
  • Avoid requesting or engaging in any activity that involves unauthorized access, unethical practices, or violations of third-party policies.

Collaboration and Flexibility
  • Understand that projects may evolve, and flexibility is often required to adapt to technical or operational constraints.
  • Collaborate with the Pasilobus team to address unforeseen challenges or changes in scope.

Confidentiality and Data Security
  • Refrain from sharing sensitive or confidential information outside the scope of your project.
  • Trust that Pasilobus will handle your store data and credentials securely and responsibly.

Dispute Resolution
  • Address any concerns or disputes in a constructive and respectful manner.
  • Utilize the appropriate channels (e.g., support tickets or scheduled calls) to escalate unresolved issues for resolution.

Payments and Refunds
  • Ensure timely payment for services as per the agreed terms.
  • Understand that all services are non-refundable once work has commenced, as Pasilobus invests time and resources upfront for each project.

Compliance
  • Adhere to the Shopify terms of service and other relevant platform policies while using Pasilobus services.
  • Avoid engaging in any activity that could jeopardize the reputation or functionality of your Shopify store or Pasilobus.

Consequences of Violations
Failure to adhere to this Code of Conduct may result in the following actions:
  • Warning: A formal warning will be issued for minor violations.
  • Suspension: Temporary suspension of services for repeated violations.
  • Termination: Permanent termination of services for severe or ongoing misconduct.

Acknowledgment
By engaging with Pasilobus, you acknowledge and agree to abide by this Merchant Code of Conduct. Our shared goal is to ensure a smooth and successful partnership, delivering exceptional results for your business.

This Code of Conduct fosters mutual respect and a professional working relationship, ensuring a positive experience for both merchants and the Pasilobus team.