Plus

The Plus Plan is Pasilobus's most comprehensive support membership, designed for Shopify merchants with annual revenue under $10M. This plan is tailored for businesses that require advanced customization, rapid response times, and high-level strategy sessions to manage and grow their operations effectively. Below is a detailed explanation of the Plus Plan and how it works.

Plan Overview
Description
The Plus Plan provides businesses with unparalleled support, including custom app development, on-demand strategy sessions, and emergency response services. It’s ideal for large-scale operations seeking proactive support and innovative solutions to meet the demands of their growing customer base.

Key Features
  • Custom Apps & Extensions: Includes 10 hours/month for app development, with additional hours available at reduced rates.
  • On-Demand Strategy Discussions: Flexible, frequent sessions to address immediate concerns and refine business strategies.
  • Emergency Response: Critical issues are addressed within 1 hour, minimizing downtime and impact.
  • Responsive Support: Queries are addressed within 6 hours, ensuring urgent needs are prioritized.

Process Workflow
  1. Onboarding
    • After signing up, you will undergo a comprehensive onboarding session that includes:
      • A detailed review of your store’s performance, functionality, and growth opportunities.
      • Discussion of custom app or extension requirements.
      • Creation of a tailored action plan for ongoing support and customization.
  2. Custom App Development
    • Use your 10 monthly hours for developing:
      • Tailored features to enhance store functionality.
      • Custom integrations with third-party apps or services.
      • Extensions to streamline workflows or improve user experience.
    • Additional hours are available at reduced rates for larger projects.
  3. On-Demand Strategy Discussions
    • Schedule strategy sessions as needed to:
      • Plan marketing campaigns, product launches, or operational changes.
      • Address challenges in real-time with expert guidance.
      • Align business goals with actionable strategies.
  4. Emergency Response
    • For urgent issues, submit a priority request via the dedicated emergency response channel.
    • Receive a response within 1 hour, ensuring minimal disruption to store operations.
  5. Ongoing Support
    • Initiate support requests for technical issues, customization needs, or strategic guidance.
    • Receive periodic updates and follow-ups to ensure that all solutions and customizations meet your expectations.

Merchant Responsibilities
To maximize the benefits of the Plus Plan, merchants must:
  • Engage Proactively: Regularly communicate app requirements, business goals, and challenges.
  • Participate Actively: Join on-demand strategy sessions and provide feedback on implemented solutions.
  • Utilize Hours Effectively: Plan custom app and extension requirements to make the most of your included hours.

Scope of Support
The Plus Plan offers a wide range of support, including:
  • Custom app and extension development to meet unique business needs.
  • Tailored advice and solutions for scaling operations.
  • Proactive assistance with store design, functionality, and performance improvements.
  • Rapid response to critical issues or technical disruptions.

Exclusions
  • Full-service marketing campaign execution (strategic guidance is provided, but implementation is merchant-led).
  • Support for third-party services outside the scope of Shopify.
  • Custom coding projects exceeding the allocated hours (additional hours can be purchased).

Escalation Process
  1. Step 1: Initial Request
    • Submit your support or customization request via email or the support portal.
    • Provide detailed information about the issue or requirement.
  2. Step 2: Response and Resolution
    • For standard requests, receive a response within 6 hours.
    • For emergency issues, receive a response within 1 hour, ensuring minimal downtime.
  3. Step 3: Follow-Up
    • After resolution, a follow-up ensures your satisfaction and assesses the effectiveness of implemented solutions.
  4. Step 4: Strategy Integration
    • Integrate resolved issues or customizations into your overall strategy during on-demand discussions.

Outcome
By leveraging the Plus Plan, merchants can:
  • Gain access to advanced tools and custom solutions tailored to their specific needs.
  • Address critical issues with minimal disruption through rapid emergency response.
  • Drive business growth with high-level strategy discussions and ongoing customization.

Important Note: Support Membership, Not a Service
Pasilobus Membership is a support partnership, not a standalone service. This means:
  • Results depend on your engagement: Collaboration is essential for successful outcomes.
  • Customization is a shared process: Merchants must provide input and feedback to ensure custom apps and solutions align with their goals.

How to Get Started
  1. Sign Up: Visit the Membership Page to choose the Plus Plan and complete your registration.
  2. Schedule Onboarding: Our team will contact you to schedule the initial onboarding session and discuss customization needs.
  3. Collaborate: Work with our experts to develop custom apps, address urgent issues, and execute growth strategies.

The Plus Plan is designed to provide large-scale businesses with the tools, support, and strategies needed to thrive in a competitive market. For more information, contact us at support@pasilobus.com.