Advanced

The Advanced Plan is a premium support membership tailored for Shopify merchants with annual revenue under $5M. Designed for businesses aiming to scale operations and enhance customer experience, this plan includes comprehensive onboarding, team training, store customization, and access to exclusive resources. Below is a detailed explanation of how the Advanced Plan works and what merchants can expect.

Plan Overview
Description
The Advanced Plan is ideal for medium-sized businesses that require in-depth support, strategic planning, and customization to optimize their Shopify store. It provides advanced features, including onboarding, training, and ongoing collaboration with dedicated experts.

Key Features
  • Onboarding & Training: Personalized sessions to help your team understand and implement tools, strategies, and processes.
  • Store Customization Assistance: Tailored support to enhance your store’s design, functionality, and user experience.
  • Premium Resources: Access to exclusive tools and materials to improve store performance and streamline operations.
  • Responsive Support: Queries are addressed within 24 hours, ensuring prompt resolutions.

Process Workflow
  1. Onboarding
    • After signing up, our team conducts an in-depth review of your store, including:
      • Technical performance.
      • User experience.
      • Marketing strategies.
    • A personalized onboarding session is scheduled to:
      • Discuss your business goals and challenges.
      • Develop an action plan for store optimization and growth.
  2. Team Training
    • Comprehensive training sessions are conducted to:
      • Familiarize your team with Shopify features and best practices.
      • Equip them with the skills to handle routine tasks and updates.
      • Ensure alignment with your business objectives.
  3. Customization Assistance
    • Our team collaborates with you to:
      • Tailor your store’s theme and layout to reflect your brand.
      • Implement custom features to improve user experience.
      • Optimize navigation and design for higher conversions.
  4. Ongoing Support
    • Merchants can initiate support requests for technical issues, strategy advice, or customization needs.
    • Periodic follow-ups ensure that implemented changes are delivering expected results.
  5. Premium Resources
    • Gain access to exclusive materials, including guides, tools, and templates, to support your store’s operations and growth.

Merchant Responsibilities
For the Advanced Plan to deliver maximum value, merchants must:
  • Engage Actively: Participate in onboarding, training, and customization discussions.
  • Provide Feedback: Share input and feedback on recommendations and implemented changes.
  • Implement Strategies: Act on the guidance provided and collaborate with your team to execute the plans.

Scope of Support
The Advanced Plan covers a wide range of support, including:
  • Comprehensive onboarding and team training.
  • Assistance with store design and functionality improvements.
  • Strategic advice for scaling operations and enhancing customer experience.
  • Support for app integrations and minor technical issues.

Exclusions
  • Development of custom apps or extensive coding projects.
  • Full marketing campaign execution (guidance is provided, but implementation is merchant-led).
  • Support for third-party tools outside the Shopify ecosystem.

Escalation Process
  1. Step 1: Initial Support Request
    • Submit your request via email or the support portal.
    • Provide detailed information about the issue or objective.
  2. Step 2: Response and Resolution
    • The support team acknowledges your request within 24 hours.
    • Complex issues requiring customization or integration are scoped and resolved in collaboration with your team.
  3. Step 3: Follow-Up
    • After resolution, we follow up to ensure satisfaction and assess the impact of the implemented changes.
  4. Step 4: Integration into Strategy
    • Customization and resolved issues are integrated into your overall growth strategy for sustained impact.

Outcome
By leveraging the Advanced Plan, merchants can:
  • Equip their teams with the skills and knowledge to manage a growing Shopify store effectively.
  • Enhance the store’s design, functionality, and user experience.
  • Achieve scalable growth through strategic planning and tailored support.

Important Note: Support Membership, Not a Service
Pasilobus Membership is a support partnership, not a standalone service. This means:
  • Results depend on your engagement: Active participation in onboarding, training, and customization discussions is crucial.
  • Collaboration is key: Our team provides expertise and guidance, but successful outcomes rely on your input and implementation.

How to Get Started
  1. Sign Up: Visit the Membership Page to choose the Advanced Plan and complete your registration.
  2. Schedule Onboarding: Our team will contact you to schedule the initial onboarding session.
  3. Collaborate: Work closely with our experts to implement strategies, customize your store, and achieve your business goals.

By actively participating in the Advanced Plan, merchants can optimize their Shopify store, scale operations, and enhance their customers’ shopping experience. For more information, contact us at support@pasilobus.com.