Growth

The Growth Plan is a support membership designed for Shopify merchants with annual revenue under $1M. This plan is ideal for businesses seeking advanced guidance, dedicated support, and regular strategic discussions to drive growth and scalability. Below is a detailed explanation of how the Growth Plan works and what merchants can expect.

Plan Overview
Description
The Growth Plan is tailored for growing businesses that require more personalized support, strategic planning, and quicker response times. It provides a dedicated Customer Success Manager and bi-weekly strategy sessions to ensure your store stays on track with your business goals.

Key Features
  • Dedicated Customer Success Manager: A single point of contact to understand your business and ensure consistent, tailored support.
  • Bi-Weekly Strategy Discussions: Regular meetings to discuss performance, address challenges, and plan growth initiatives.
  • Priority Technical Support: Assistance with more complex issues, beyond minor fixes, that require a strategic approach.
  • Responsive Support: Queries are addressed within 24 hours, ensuring timely resolutions.

Process Workflow
  1. Onboarding
    • After signing up, your Customer Success Manager will schedule an onboarding call to:
      • Understand your business goals, challenges, and priorities.
      • Conduct an in-depth review of your Shopify store.
      • Develop a tailored action plan for growth.
  2. Bi-Weekly Strategy Discussions
    • These sessions focus on:
      • Reviewing recent performance and completed tasks.
      • Identifying opportunities for improvement or optimization.
      • Planning and prioritizing upcoming initiatives, such as marketing campaigns or store enhancements.
  3. Initiating Support
    • Merchants can submit support requests directly to their Customer Success Manager or via the support portal.
    • Support includes:
      • Resolving technical issues.
      • Providing recommendations for improving store functionality or design.
      • Assisting with the implementation of marketing strategies.
  4. Follow-Ups and Updates
    • Your Customer Success Manager will provide periodic updates on completed tasks and resolutions.
    • Follow-ups after strategy sessions ensure that planned actions are on track.

Merchant Responsibilities
To maximize the benefits of the Growth Plan, active merchant participation is essential:
  • Engage Regularly: Attend bi-weekly strategy discussions and actively communicate goals, feedback, and challenges.
  • Provide Input: Share necessary details to help the Customer Success Manager tailor support to your needs.
  • Implement Recommendations: Act on the guidance provided to ensure continuous improvement and growth.

Scope of Support
The Growth Plan offers comprehensive support, focusing on growth and scalability. Examples of what’s covered include:
  • Assistance with improving conversion rates through strategic design changes.
  • Detailed guidance on running promotions and seasonal campaigns.
  • Troubleshooting issues related to theme functionality and app integrations.
  • Recommendations for optimizing user experience and website performance.

Exclusions
  • Custom app development or major theme overhauls.
  • Advanced coding or programming projects not aligned with the plan.
  • Full marketing campaign execution (strategic guidance is provided, but implementation is merchant-led).
Escalation Process
  1. Step 1: Initial Support Request
    • Submit your request via email, your Customer Success Manager, or the support portal.
    • Provide detailed information about the issue or goal.
  2. Step 2: Response and Resolution
    • The support team or your Customer Success Manager acknowledges your request within 24 hours.
    • Issues are resolved promptly, with updates provided as necessary.
  3. Step 3: Follow-Up
    • After resolution, your Customer Success Manager follows up to confirm satisfaction and address any remaining concerns.
  4. Step 4: Strategy Integration
    • For larger initiatives, resolutions are incorporated into your ongoing bi-weekly strategy discussions.
Outcome
By leveraging the Growth Plan, merchants can:
  • Address technical and operational challenges efficiently.
  • Develop and execute data-driven strategies to improve store performance.
  • Scale their Shopify store sustainably with expert guidance and dedicated support.

Important Note: Support Membership, Not a Service
Pasilobus Membership is a support partnership, not a standalone service. This means:
  • Results depend on your engagement: Active collaboration is essential to achieve growth goals.
  • Proactive participation is critical: Merchants must attend strategy discussions, provide feedback, and implement recommendations.

How to Get Started
  1. Sign Up: Visit the Membership Page to choose the Growth Plan and complete your registration.
  2. Schedule Onboarding: Your Customer Success Manager will contact you to schedule the initial onboarding session.
  3. Collaborate: Work closely with your dedicated manager to address challenges, plan strategies, and achieve your growth objectives.

By actively participating in the Growth Plan, merchants can build a strong foundation for scaling their Shopify store and driving long-term success. For more information, contact us at support@pasilobus.com.