Starter

The Starter Plan is a foundational support membership designed for small businesses or new Shopify merchants with annual revenue under $500K. It provides essential technical support, strategic guidance, and a collaborative partnership to help merchants set up and grow their stores effectively. Below is a detailed breakdown of the plan, explaining how it works and what merchants can expect.

Plan Overview
Description
The Starter Plan is designed to assist merchants in addressing technical issues, improving their store’s functionality, and identifying growth opportunities through expert guidance and timely support.

Key Features
  • Priority Support Line: Access to assistance for minor technical issues, such as theme fixes, styling adjustments, and alignment corrections.
  • Strategic Guidance: Basic advice on marketing strategies, store optimizations, and growth planning.
  • Responsive Support: Queries are addressed within 48 hours to ensure timely resolutions.

Process Workflow
  1. Onboarding
    • After signing up, you’ll receive a welcome email outlining the scope of your membership and how to initiate support requests.
    • Our team conducts an initial review of your Shopify store and creates a preliminary action plan for addressing key areas of improvement.
  2. Initiating Support
    • Support is merchant-driven. You can initiate requests by contacting us through the priority support line or the support portal.
    • Common issues addressed:
      • Fixing layout or styling problems.
      • Assisting with small tweaks to improve the user experience.
      • Answering technical questions related to Shopify.
  3. Strategic Guidance
    • Based on your inquiries, we provide guidance on:
      • Marketing strategies tailored to your business goals.
      • Suggestions for minor improvements that can boost your store’s performance.
    • Guidance is typically delivered via email or in response to specific support tickets.
  4. Ongoing Updates
    • As you engage with the team, we keep a log of support requests and resolutions.
    • Periodic follow-ups are provided to ensure that resolved issues have met your expectations and to identify new areas of focus.

Merchant Responsibilities
For the Starter Plan to be effective, merchant engagement is crucial. Here’s what we expect from you:
  • Proactive Communication:
    Reach out with specific concerns, feedback, or questions to initiate support and strategic discussions.
  • Timely Input:
    Provide necessary information and feedback promptly to help us address your requests efficiently.
  • Implementation:
    Act on the guidance and recommendations provided to achieve the best results.

Scope of Support
The Starter Plan focuses on resolving minor technical issues and providing basic strategic insights. Examples of what’s covered include:
  • Fixing alignment or styling problems.
  • Adjusting button placements or formatting.
  • Addressing simple theme-related bugs.
  • Providing recommendations for improving store functionality or marketing strategies.
Exclusions
  • Custom app development or major theme overhauls.
  • Advanced marketing strategy implementation.
  • Third-party app integration beyond basic troubleshooting.
  • Extensive redesign or custom coding work.
Escalation Process
  1. Step 1: Initial Support Request
    • Contact the support team via the priority support line or portal.
    • Include detailed information about the issue or question.
  2. Step 2: Response and Resolution
    • The support team acknowledges your request within 48 hours.
    • Simple issues are resolved immediately, while more complex requests are scoped for further action.
  3. Step 3: Follow-Up
    • After resolution, we follow up to confirm your satisfaction and gather feedback.
    • If the issue persists, the case is escalated for a deeper investigation.

Outcome
By leveraging the Starter Plan, merchants can:
  • Resolve minor technical issues efficiently.
  • Enhance the overall user experience of their Shopify store.
  • Access expert advice to help their business grow.

Important Note: Support Membership, Not a Service
Pasilobus Membership is a support partnership, not a standalone service. This means:
  • Results depend on your engagement: The membership is designed to empower merchants, but outcomes are based on the level of communication and collaboration.
  • Proactive participation is essential: Our team provides tools, guidance, and expertise, but we rely on your input to tailor support to your needs.

How to Get Started
  1. Sign Up: Visit the Membership Page to choose the Starter Plan and complete your registration.
  2. Access Support: Use the priority support line or portal to start resolving issues and planning improvements.
  3. Collaborate: Work with our team to implement changes and enhance your store.

By actively participating in the Starter Plan, merchants can build a solid foundation for their Shopify store and position their business for future growth. For more information, contact us at support@pasilobus.com.