Privacy policy

Last Updated: 8/15/2024

This privacy policy (this "Policy") describes how Pasilobus Inc. and its affiliates and related companies (collectively, "Pasilobus," "Company," "us," "our," and "we") collect, use, and share personal information of users of the www.pasilobus.com website (the "Site"), and/or any application, service, functionality, experience, event, or product belonging to, provided by, created by, or operated by Pasilobus Inc. (collectively or individually, the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Policy.

1. WHAT WE COLLECT

We get information about you in a range of ways.

1.1 Information You Give Us

We may collect your‎:

  • Personal Identification Information: Name, email address, phone number, username, password, and other contact details.
  • Demographic Information: Gender, occupation, and other demographic details.
  • Payment Information: Credit card details, billing address, and other payment-related information.
  • Custom App Information: Details related to the customization and integration of Custom Applications.
  • Support Membership Information: Information necessary to provide support services, including account details and usage data.
  • Premier Services Information: Data related to training, implementation, configuration, and other Premier Services provided.

1.2 Information We Get From Others

We may get information about you from other sources. We may add this to information we get from this Service.

1.3 Information Automatically Collected

We automatically log information about you and your computer and mobile device when you use our Service. For example:

  • Device Information: Browser type, browser language, operating system, device type, and other device-specific information.
  • Usage Information: Pages you viewed, how long you spent on a page, access times, and information about your use of and actions on our Service.
  • Log Files: Track actions occurring on the Site, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Used to record information about how you browse the Site.

1.4 Cookies

We may log information using "Cookies." Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Service. This type of information is collected to make the Service more useful to you and to tailor the experience with us to meet your special interests and needs. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

2. LOCATION INFORMATION

We may use and store information about your location depending on the permissions you have set on your device. We use this information to:

  • Provide location-based features of our Service.
  • Improve and customize our Service.

You can enable or disable location services when you use our Service at any time through your mobile device settings.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

3.1 Provide and Maintain the Service

  • Operate, maintain, and improve the Service, products, and other services.
  • Develop new products, services, features, and functionality.

3.2 Customer Support

  • Respond to comments and questions and provide customer service.
  • Provide technical support for Custom Applications, Support Memberships, and Premier Services.

3.3 Communication

  • Send information including confirmations, technical notices, updates, security alerts, and support and administrative messages.
  • Communicate about promotions, upcoming events, educational materials, and news about products and services offered by us and our partners.
  • Send you calendar and event reminders.
  • Enable you to send information, materials, and documents to friends, partners, and other Users.

3.4 Personalization and Experience

  • Personalize your experience on our Service by informing you of events, offers, promotions, and opportunities that may interest you.
  • Offer, deliver, or make available products and services that customers request.

3.5 Transactional Purposes

  • Process and execute transactions approved and/or initiated by you through third-party platforms like Shopify App Store.
  • Manage billing, subscriptions, and payments related to Support Memberships and Premier Services.

3.6 Analytics and Improvements

  • Analyze how you use the Service to develop and enhance our products, services, and user experience.
  • Conduct research and development to improve our offerings.

3.7 Compliance and Legal Obligations

  • Comply with legal obligations, including responding to lawful requests and legal processes.
  • Protect the rights and property of Pasilobus Inc., our agents, customers, and others.

3.8 Security

  • Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.

4. SHARING OF PERSONAL INFORMATION

We may share personal information in the following ways:

4.1 With Third-Party Service Providers

We may share your personal information with third-party service providers to enable them to provide services to us, such as:

  • Payment processing.
  • Data analysis.
  • Email delivery.
  • Hosting services.
  • Customer service.

4.2 With Your Consent

We may share your personal information with third parties when you have given us your consent to do so.

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

4.4 For Legal Reasons

We may share your information to comply with laws, regulations, legal processes, or governmental requests. We may also share your information to protect our rights and property or the safety of our users or others.

4.5 Aggregated or Anonymized Information

We may share aggregated or anonymized information that does not directly identify you.

4.6 Third-Party Platforms and App Stores

When you access our Apps through third-party App Stores (e.g., Shopify App Store), please note that:

  • Your interactions with the App Store are subject to the App Store's own privacy policies.
  • We do not control or store information collected by third-party App Stores beyond what is necessary to provide our Apps to you.

5. SECURITY

Pasilobus is committed to safeguarding your information. Although we use industry-standard security practices and technologies to protect the security of information, it is not possible to guarantee the security of information that is transmitted through the Internet. We are not responsible for any interception or interruption of any transmissions or communication of information through the Internet, nor are we responsible for any losses of such information or changes thereto.

5.1 Account Security

Each User of our Service is responsible for maintaining the security of any password, user identification, personal identification number (PIN), and any other form of user authentication as may be required or employed in accessing password-protected or secure pages, features, or aspects of the Service. If any breach of security is suspected, we may suspend or revoke your use of the Service or a portion thereof without notice to protect you and your information until we complete our investigation.

5.2 Unauthorized Access

Only authorized users are permitted to access and use secure and password-protected areas, applications, or features of the Service. Any unauthorized access to secure or password-protected features, applications, or areas of the Service is prohibited and will be prosecuted criminally.

5.3 Reporting Security Issues

Please notify Pasilobus immediately if you learn or have reason to suspect that a breach of security has occurred involving or related to our Service, or if you believe that any interaction with the Service is no longer secure.

6. YOUR RIGHTS

6.1 Access and Control Over Personal Information

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us using the contact information below.

6.2 Opt-Out

You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your accounts and our ongoing business relations.

6.3 Cookie Management

You can typically remove and reject cookies from the Service through your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how the Service works for you.

6.4 European Residents

If you are a European resident, please note:

  • We process your information to fulfill contracts we might have with you.
  • Your information will be transferred outside of Europe, including to Canada and the United States.
  • We ensure that such transfers comply with applicable data protection laws.

7. PRIVACY OF CHILDREN AND MINORS

Only persons aged 18 or older have permission to access our Service. Any and all persons under the age of 18 (“Minors”) must obtain authorization and consent from a parent or legal guardian prior to accessing the Service.

The Service does not address anyone under the age of 13 without the authorization, consent, and active participation of such child’s parent(s) or legal guardian(s).

We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you learn that your Child has provided us with Personal Information without your authorization and consent, please contact us directly. If we become aware that we have collected Personal Information from a Child or a Minor without verification of consent from a parent or legal guardian, we may attempt to remove that information from our servers.

8. RETENTION OF INFORMATION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will retain your Personal Information, including any uploaded records and documentation, for the time period necessary or required to satisfy the requirements and purposes established in this Privacy Policy unless we are legally required or permitted to retain them for a longer period of time.

9. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time and at our own discretion. We will disclose the date on which this Privacy Policy was most recently revised in the “Last Updated” legend at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain aware of any changes. By using our Service after these changes have been posted, you accept this Privacy Policy as revised. Any revisions, changes, or updates to this policy are immediately effective for all new users and will be effective 30 days after posting for existing users.

11. CONTACT INFORMATION

We welcome your comments or questions about this Privacy Policy. You are welcome to send any such comments or questions to us through the messaging tools on the Service or via email at: support@pasilobus.com.

You may also contact us via postal mail at:

Pasilobus Inc.
2035 Sunset Lake Road, Suite B-2
Newark, DE, 19702
United States of America
Email: support@pasilobus.com